Xfinity recorded only one part of crossover event TV program

Thank you for brining this to our attention, @user_d0605e. Will you please double-check how much space is available on your DVR to record? Is it still "scheduled" at all? 

@user_d0605e​ me too 

@mikecu​ same here😪😪

@Lanka I am sorry that you are having trouble as well with your recordings, this isn't the experience we want for our valued customers. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

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The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

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@Lanka​ same here😪I guess this is just the final

straw telling me I need to leave xfinity

Hello. Thank you for bringing this to our attention. Were you able to watch Part 3 at this time?

Hi, thank you for reaching out to Xfinity Forums. Where you trying to record from the DVR or the Xfinity Stream App?

@user_29ac4c​ I only got the second part to record not even the first which ruins it. I didn’t get part 3 either I noticed this has happened to other shows I’ve set up to record like the reality shows on Bravo I can’t watch new episodes only the ones they that are called “never seen before…..” it’s stopped recording the actual show 😡😡😡 and I have plenty of room on my system xfinity is nailing its own coffin I am feeling the push to leave them Consolidated is way cheaper and way faster streaming and customer service in the USA!!

Hey there, Bays2019!

I am super sorry to read of your experience in recording the 3-part crossover event of Law & Order. As an avid DVR recorder, myself, I totally get it. 

We can process a ticket on this. To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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• Press Enter to send it

Thanks! 

Hello @Lsantiago_21, and sorry for the trouble with this series of recording. Have you been able to access all the content at this time through On Demand? I appologize for the experience this has given you, and hope it's not a repeat experience. 

@user_440bad​ if Comcast wanted to do that, it would have recorded just the first part, to get people to watch the other two. Airing just the conclusion would, if anything, keep people from wanting to watch the other two.
My guess is, it was a mistake made by whoever coded the TV listings the guide uses, as obviously the DVR thought it was three airings of the same episode of the same show. This is probably also why it wouldn't record the first two shows after you scheduled them a second time. At least TiVo has the option to record "every episode, including duplicates," but asking for Comcast to change its DVR capabilities is like talking to a brick wall; a number of us have been asking for over a decade to add some sort of step-by-step advancing.

@user_440bad Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that your shows did not record as expected. I just wanted to ask, have you experienced issues with any other programs not recording as scheduled? -Christopher

@ThatDonGuy​ 

“if Comcast wanted to do that, it would have recorded just the first part to get people to watch the other two.” That’s exactly what they did, of the 3 shows only Crime recorded so we needed to watch svu and L&O on Peacock. Comcast is getting ready to start charging for Peacock subscription, that would be the last subscription I would want to get. I’m OK to watch sometimes for free as they have decent shows on occasion. For NBC shows, watching on DVR is much better than forced ads on Peacock.

Flex and X1 customers have access to Peacock Premium included at no additional cost (a $4.99 per month value). Have you tried to reboot your primary DVR? 

@user_440bad​ ohhh for sure this was a planned deliberate function it happened to too many customers. I only got part 2 to record and I’ve always recorded the show with NO issues but lately Xfinity has [Edited: "Language"] up all my recording of Bravo network too.  They are only recording “the never before seen “episode of all my reality shows I have always had set to record and WONT let me go back and watch any of the not recorded even “on Demamd”!!!!!! GIVE ME BACK WHAT I AM PAYING FOR !!!!!!!!!! 

@andyross​ I only got part 2 not parts 1 and 3.  Sorry I can’t accept that excuse they have [Edited: "Language"] up allllll my recording for the last 3 months of the reality tv shows on the Bravo network too only recording “the never before seen” episodes and WON’t allow me to watch the ones THEY DID NOT RECORE even “on demand” I can’t stream any of the missing episodes😡😪😪😪😪 seems to me I’m being forced to leave them for a BETTER company that cares more for their customers than their wallet. I pay $250/month for xfinity for this kind of service ??  I’ve only stayed because of convenience well convenient or not CONSOLIDATED HERE I COME they are waaaaay better and faster of an internet provider using fiber optics too ohh did I mention they have a USA based customer service too 🤭👏👏👏

@user_882aa2​ This is getting strange. Some people say they only got the first episode; some say they only got the third; now you are saying that you got both the first and the third.

@user_f361c2 Thank you for reaching out to us here at the Xfinity Forums regarding this issue with this specific recording of the 3-part event. For this week's recording, could you provide additional details on what exactly is taking place that is not allowing you to set a recording for regular Law and Order?

Thank you for the update. I would actually like to pull up your account and see if I see any error with the recording in the DVR logs.

Can you send us a direct message.

To send a direct message:

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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it