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user_koydn7
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Thursday, July 25th, 2024 4:40 PM

Xfinity keeps recording on baseball Extra Innings channels I don’t subscribe to

For years I’ve been using Xfinity to record all San Francisco Giants games, on whatever channel they may be broadcast on. But now my series recording not only records that game, but also tries to record the same game on two Extra Innings channels (the Giants channel, plus their opponents channel). I don’t subscribe to Extra Innings channels and have no interest in them. But what I now get, in addition to the actually broadcast Giants game, is two additional recordings of three hours or so of notices that I don’t subscribe to the Extra Innings channels. Which of course I already knew! This is an obvious Xfinity technical problem. PLEASE FIX IT!

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4 months ago

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XfinityThomasA

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1.8K Messages

4 months ago

 

user_koydn7 - Thank you for your detailed post and for joining the Xfinity Forum community. We appreciate your feedback and the oppurnity to help. To view and manage your upcoming recordings, press the Xfinity button on your remote control and navigate to the Saved menu. In the Saved menu, use the right arrow button to navigate to the Scheduled section.
Use your remote control to view, cancel, or modify any upcoming recordings.

 

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user_koydn7

2 Messages

With all due respect, [Edited: "Inflammatory"]. Of course I know how to go to Scheduled Recordings and make changes. But (1) I don’t want to have to delete two scheduled nonsense recordings for every actual game recording I get. And (2) when I do go to Scheduled Recordings and try to delete the two upcoming nonsense recordings, the Xfinity DVR goes ahead and records them anyways. And I’m not making a mistake. I have tried this a dozen times. The issue is that the Xfinity DVR system is insisting on trying to record my games on two channels to which I do not subscribe as well as the regular broadcast channel that I actually do want to record. And I can’t seem to stop it.

(edited)

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4 months ago

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XfinityThomasA

Official Employee

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1.8K Messages

Let's troubleshoot this issue together, user_koydn7. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

 

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4 months ago

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