xfinity is not updating tv show descriptions on the guide

I did that weeks ago and you refused to do anything.  The same with Accessibility, Executive Customer Relations, and the CEO's office.

I just emailed Accessibility again about this issue.  They said that they will "mark it in my file."  That does not one thing as everyone knows.  They refuse to escalate and now refuse to answer my emails.

The wrong episode for KVIE Thursday night is still listed after KVIE contacted xfinity both yesterday and today.  Xfinity lied to KVIE and told them that it was fixed.  Friday night on NBC, channel 3 at 8 pm still shows "to be announced."  At 9 pm there is still no episode description for Dateline, even though it is posted online.  The same with Dateline on ABC at 9 pm.  This is now 5 months of not posting descriptions.  Accessibility is still refusing to escalate.  Case managers and the CEO's office will not even answer emails about this issue.  AGAIN, your viewers should NOT ever have to google to find out what is on over 1/4 of the shows in your guide.

Once again, accessibility refuses to answer any email regarding this issue.

Greetings, @user_goq1xq! Thank you for reaching out about the information showing in the guide. The information is received from the Networks and loaded into the guide. I understand you are seeing a high number of programs that are not updated with the correct information. We are happy to further investigate this and understand you have taken previous steps with our teams. 

lease send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

For the 3rd time, I did that last December when this first started.  YOUR DEPT DID NOTHING AND THEN STOPPED ANSWERING.  The same with Accessibility, 5 different case managers and the CEOs office.