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user_goq1xq
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Tuesday, March 3rd, 2026 2:38 AM

xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows.  They show only a general description of the entire series.  Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated.  Accessibility has claimed that they are not getting the updates, which 13 networks I contacted said is not true.  Now both, Accessibility and Xfinity Customer Relations won't even answer my emails.

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3 hours ago

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XfinityVictor

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2 months ago

 

user_goq1xq Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_goq1xq

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I did that weeks ago and you refused to do anything.  The same with Accessibility, Executive Customer Relations, and the CEO's office.

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2 months ago

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user_goq1xq

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22 days ago

We should not have to daily google to find out the show descriptions daily.  Today I had to google 5 different shows because, as always, xfinity refuses to post the episode description.  Outrageous!

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user_goq1xq

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I just emailed Accessibility again about this issue.  They said that they will "mark it in my file."  That does not one thing as everyone knows.  They refuse to escalate and now refuse to answer my emails.

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21 days ago

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user_goq1xq

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The wrong episode for KVIE Thursday night is still listed after KVIE contacted xfinity both yesterday and today.  Xfinity lied to KVIE and told them that it was fixed.  Friday night on NBC, channel 3 at 8 pm still shows "to be announced."  At 9 pm there is still no episode description for Dateline, even though it is posted online.  The same with Dateline on ABC at 9 pm.  This is now 5 months of not posting descriptions.  Accessibility is still refusing to escalate.  Case managers and the CEO's office will not even answer emails about this issue.  AGAIN, your viewers should NOT ever have to google to find out what is on over 1/4 of the shows in your guide.

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3 hours ago

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