NJLizS's profile

Frequent Visitor

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9 Messages

Wed, Sep 15, 2021 1:06 AM

Xfinity Guide Showing Wrong Content

For the past few days, the TV channel guide has been showing the wrong information. For example, FXX says "program info unavailable" when "Archer" was shown just a few hours earlier. And Cartoon Network shows certain shows being only 10 minutes long when that isn't the case. What's going on with the channel guide? 

Responses

Official Employee

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75 Messages

5 d ago

Hello @NJLizS! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your cable service guide, but you have definitely come to the right place for assistance! May I suggest using your amazing Xfinity My Account App, to troubleshoot this concern! Here is a link on how to do some basic troubleshooting that may help get this taken care of! 

https://comca.st/3lud5S8

 

Please let me know if that helps! 

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