Visitor

 • 

1 Message

Friday, February 20th, 2026 6:23 PM

Xfinity error code XRE-03121

I recently upgraded my tv package last night (2/19/26) from popular, to premium (formerly ultimate). when I try to tune into one of the new channels i acquired, it gives me a message saying “sorry there seems to be a problem here.” With the reasons stating that since I made changes to my plan the updates could still be in progress. It has been well over 12 hours since I upgraded and I even restarted, and unplugged my xfinity x1 box to no avail. I also refreshed my system and the message still persists. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

10 hours ago

Hi there, @user_dfgs59 Oh no I'm sorry to hear that you are having issues viewing your channels after you upgraded your TV package. Since it's been a few days since you last posted are you still experiencing trouble accessing those channels? If so please don't hesitate to reach back out!-Richard

forum icon

New to the Community?

Start Here