Visitor
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1 Message
Xfinity error code XRE-03121
I recently upgraded my tv package last night (2/19/26) from popular, to premium (formerly ultimate). when I try to tune into one of the new channels i acquired, it gives me a message saying “sorry there seems to be a problem here.” With the reasons stating that since I made changes to my plan the updates could still be in progress. It has been well over 12 hours since I upgraded and I even restarted, and unplugged my xfinity x1 box to no avail. I also refreshed my system and the message still persists.


XfinityRichard
Official Employee
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2.9K Messages
10 hours ago
Hi there, @user_dfgs59 Oh no I'm sorry to hear that you are having issues viewing your channels after you upgraded your TV package. Since it's been a few days since you last posted are you still experiencing trouble accessing those channels? If so please don't hesitate to reach back out!-Richard
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