Xfinity Customer Experience

I’m writing this with deep frustration and disappointment after months of ongoing issues with my Xfinity service. I’ve been experiencing constant problems with my internet connection and unexpected extra charges that make me feel taken advantage of rather than valued as a customer.

Recently, I was encouraged to cancel my other movie and series subscriptions because I was told that Xfinity’s TV service would be better and more affordable. I trusted that advice. But when I finally came home after a long and exhausting day, hoping to relax, I found that most of the content available was outdated, the channels were unappealing, and the newer shows or movies required extra payment. It was incredibly discouraging.

I feel not only upset but also disappointed that I’ve spent countless hours on the phone—sometimes over an hour per call—trying to fix issues that never seem to get fully resolved. I truly hope Xfinity takes this feedback seriously and understands the impact this has on loyal customers. We rely on this service to stay connected with our families, work, and daily lives, and we deserve honesty, respect, and dependable service in return.