1 Message
Xfinity Agent Told Me I Would Keep My Same Package
Hi, I was looking to lower my bill after the end of my 2 year promotional period.
The Xfinity Agent assured me I would keep my same package and was able to lower the bill by ~$20.
I learned after this fact, I lost HBO, Netflix, Showtime, etc. package.
tbill1
Contributor
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637 Messages
7 months ago
I don't understand..A rep on these forums told me that any change to an account would
generate an email that shows what your new package would be. And that email has to be approved,
not a verbal agreement with a rep. Did that not happen?
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XfinityChelseaB
Official Employee
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1.1K Messages
7 months ago
Hello @lpfund, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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