U

Visitor

 • 

3 Messages

Thu, Sep 16, 2021 1:07 AM

Xfinifty Support

Error code XRE- 03059 when trying to view channels 850, 851, 858, 859, 860.
I looked up my address and saw that these channels are supposed to be included in my package.
I have received a refresh signal on September 14 and did a complete refresh via online, on September 15.
The error still continues

Responses

Again

Expert

 • 

26.5K Messages

1 m ago

@user_d17275 Are you on the X1 platform?

Visitor

 • 

3 Messages

@Again yes I am on the X1 platform

Official Employee

 • 

240 Messages

Hello, @user_d17275

Thank you creating a post on our Xfinity Community Support Forums! We can help with this error here.

 

X1 error XRE-03059 comes with the error message:

Please Try Again

We're having some trouble on our end. This channel isn't currently available. Please try tuning away from this channel for a few seconds and then tune back to it. If that doesn't work, please try again in a few minutes.

 

This is a tuning error and is not indicating that those channels are not otherwise included in your package. I'd like to take a look at your account on the back end, as well as  take a closer look at your channel lineup to help identify other channels that may offer the networks you're looking for.

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message
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