Frequent Visitor
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7 Messages
x15 remote with xg1v4-a
I bought a new remote , Sofabaton U2 and its IR. They have Xfinity listed as it works. I was unable to get it working so I started searching. The box is RF and the remote I'm using is IR. I talk to Xfinity and they said I had to switch it from RF to IR and I could find all the information with Reddit. I asked for a link and was told she didn't have one. I did find a few posts and one was I needed to unpair the remote so I did that. Nothing.. I paired it back up. The next was go into settings and find remote and where it was RF change it to IR.
I don't have that option. I went through I think all the settings and I don't see anything. Yesterday I was on a chat for almost two hours and she sends me the same information I told her didn't work. I saved the chat because its hard to believe what I went through.
All I want to do is use the new Universal remote.
Does anybody know what I am doing wrong?
XfinityBenny
Official Employee
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424 Messages
22 hours ago
@budeone Thanks for letting us know. Pairing can work a bit differently with a universal Remote. There may be some additional info in the remote guide to pair it with the box. Such as what version you should pick from this https://www.xfinity.com/support/remotes list, in order to use the right code on the remote. If not, then what is going on is the IR function and it should automatically work. You need a receiver or extender for that signal, to go from the uni remote to the box as you describe. Check out the details and how to approach it here https://www.xfinity.com/support/articles/using-your-remote-control-with-an-ir-extender. If those two tips don't get it connected, check out their forums to see if there are any specific steps to pair the universal remote to your cable box.
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