sl60's profile
sl60
Conversationalist
1st Reply
1st Topic

Frequent Visitor

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12 Messages

Fri, Apr 16, 2021 4:40 PM

X1 guide channel line-up

When I choose the "Free To Me" option on the guide some channels are blocked. But when I switch to "All Channels" they are available. What's going on?

Question

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Updated 

1 m ago

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sl60

Frequent Visitor

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12 Messages

1 m ago

One channel in question is Cartoon Network. Has it been moved to digital preferred (and if so, why? If anything should be on basic cable this should be it). Why would this show up on "All Channels" and not on "Free To me"? I have the digital starter package.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 m ago

It was moved

https://forums.xfinity.com/conversations/channels-and-programming/cartoon-network-moving-to-digital-preferred-and-preferred-packages-deferred/602dae4ec5375f08cde59fbb

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sl60

Frequent Visitor

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12 Messages

Time to look at other providers.

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1 m ago

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sl60

Frequent Visitor

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12 Messages

1 m ago

But I still don't get why it's showing up on the "All Channels" option.

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dcfox

Regular Contributor

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298 Messages

Just the "Free to me" are in your package," The "All Channels" is just that all channels possible. That is why it shows up there. Many channels may not be in your package.

(edited)

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1 m ago

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CCAndrew

Diamond Problem Solver

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25.9K Messages

@dcfox is exactly right

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1 m ago

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ComcastMorgan

Official Employee

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2.5K Messages

Hi there, user_a612ff. Please take a look at: https://comca.st/3ghj23P. Do you have Digital Preferred or above?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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1 m ago

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user_a612ff

Visitor

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2 Messages

1 m ago

I have the same issue

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user_a612ff

Visitor

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2 Messages

1 m ago

I have the same issue.  I first noticed it when I turned the TV on 4/16/21

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