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user_f1ba1e
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Tuesday, November 26th, 2024 3:55 PM

X1 BOX TBS&TNT GONE

COMCAST FIX THIS NOW. OVER 300 A MONTH IN NJ AND NOW YOU HAVE TAKEN CHANNELA AWAY! I DONT THINK SO!!!! AUTO PAY IS OFF AND I WILL NOT PAY UNTIL THIS IS FIXED OR I GET A CREDIT. GIVE ME BACK TBS AND TNT. !!!!!!!!!!! NO STREAMING DEVICES BEING USED ONLY COMCAST X1 BOXES

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Updated 

1 month ago

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XfinityEricB

Official Employee

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1.8K Messages

2 months ago

 

user_f1ba1e Thanks for reaching out to us here about you missing networks. I would be happy to look into why they aren't coming in at this time. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

1

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hey_suburbia

New Poster

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7 Messages

Same here. NJ outside of Philly and no TBS/TNT.  Unacceptable 

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1 month ago

WhathappenedtoTNT

8 Messages

1 month ago

Can someone from Xfinity actually tell us why we lost this channel? It has nothing to do with the streaming apps… it’s telling me “I dont Have access to this channel” on my tv 

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WhathappenedtoTNT

8 Messages

Where did it go! FYI college football playoffs on TNT next week. Better get it back by then or make alternate plans!

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1 month ago

0

XfinityRaf

Official Employee

 • 

662 Messages

Good evening @WhathappenedtoTNT. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

WhathappenedtoTNT

8 Messages

Can you just publicly post why these channels are no longer available? TBS TNT TruTV.

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1 month ago

0

XfinityOrlandoM

Official Employee

 • 

1.6K Messages

@WhathappenedtoTNT

 

Great question, we need you to send us a direct message so we can look at the details of your account to see what your channel lineup is and to see if your channel subscription includes those channels that you're asking about

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

WhathappenedtoTNT

8 Messages

I have The “popular TV plan” that has “125+ channels” … ironically enough that plans images has the TBS logo. A station that is no longer available for a lot of people here with the same issue (no Tbs, TNT, TruTv) … so these channels were part of the plan when I signed up and now they are not but the bill is still the same amount. Confused to what happened here.  Has nothing to do with the stream app as everything is coming through the Xfinity box to the Tv only.   

yes or no question: are TBS, TNT and tru TV still included in the “popular tv” plan of “125+ channels”?? 

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1 month ago

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