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hwkn
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Rousing Reactor
Much Appreciation

Contributor

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111 Messages

Friday, May 16th, 2025 3:29 PM

WLS channel 7 is unwatchable

The picture is completely pixelated…..are other people seeing the same thing or is it just me.

Question

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Updated 

1 month ago

 • Edited

61

5

user_8g1427

Visitor

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1 Message

1 month ago

Happening to me also.

1

XfinityEva

Official Employee

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1.8K Messages

 @hwkn Glad to hear this has been resolved for you! Do you recall what steps helped get this resolved for you or was it a known issue? 
If you are still experiencing issues at this time, feel free to send us a direct message with your full name and service address. 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

lprn63

Regular Visitor

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2 Messages

1 month ago

Yes.  The same here.  The HD channels all went pixelated 

1

XfinityThomasB

Official Employee

 • 

2.1K Messages

lprn63 have you attempted to run a system refresh via the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

hwkn

Contributor

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111 Messages

1 month ago

I’m glad it’s not just me.

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0

hwkn

Contributor

 • 

111 Messages

1 month ago

I hope they fix the problem eventually.(I do have an antenna but I don’t want to have to use it unless absolutely necessary)…:I did just see a message that they know about the problem and are working to fix it.

(edited)

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hwkn

Contributor

 • 

111 Messages

1 month ago

They fixed it and gave me a $6.81 credit too.

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