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user_bf7e2u
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Friday, September 13th, 2024 6:32 PM

why won't xfinity always record KGW noon news?

about twice in past week, KGW noon news was skipped, it is always set to record at noon-12:30 but it is missed. we have to go to KOIN which we record always weekdays

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Updated 

18 days ago

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XfinityKrista

Official Employee

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1.5K Messages

3 months ago

Hello @user_bf7e2u, thank you for taking the time to reach out on social media.  I understand your concern with the recordings, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_bf7e2u

6 Messages

3 months ago

very annoying as I could lookup KGW news at Noon on line

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user_bf7e2u

6 Messages

20 days ago

Xfinity skips KGW news at noon on a regular basis I've contacted Xfinity agent on phone and was sent a message that that was resolved... Not resolved...

I cannot get a valuable input to an agent like I did a month ago? w WHAT happens to programmed recording on Xfinity VCR?

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XfinityLinda

Official Employee

 • 

1.4K Messages

@user_bf7e2u Sorry to hear the issue continues with your recording of KGW News. We would gladly review your account, and send some diagnostic signals to see if there is anything that needs to be corrected. Please send us a Direct Message with your full name and service address. I look forward to your reply. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

(edited)

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