Good afternoon @user_2zhh2t are you still experiencing issues with your new TV boxes at this time? If so, can you tell us more about what type of box these are, if you are seeing an error code/message on the screen?
A great place to start troubleshooting your equipment is through the Xfinity app or online here.
XfinityEva
Official Employee
•
2.7K Messages
2 hours ago
Good afternoon @user_2zhh2t are you still experiencing issues with your new TV boxes at this time? If so, can you tell us more about what type of box these are, if you are seeing an error code/message on the screen?
A great place to start troubleshooting your equipment is through the Xfinity app or online here.
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