Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

Responses

Oldest First

Selected Oldest First

U

user_f973ac

Visitor

•

8 Messages

7 days ago

Ive read other posts/complaints and it appears it’s a known issue, dating back four years ago and still no fix. Only channel that freezes.

0

XfinityRay

Official Employee

•

3.7K Messages

5 days ago

Hi there, @user_f973ac. We are glad to further help and want all of your channels working great. I apologize that you have been getting interrupted while watching NBC. I do not see any known issue with NBC at this time. Are you noticing this on the HD channel, SD channel, or both? If you have more than one TV box, do you notice this on both of them or one box in particular?

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

4

0

U

user_f973ac

Visitor

•

8 Messages

Hi, it’s HD channels on all my boxes. Please look back on the complaints from customers a few years ago regarding the same issues, especially during the Winter Olympics.

Like

Reply

5 days ago

0

XfinityJeffB

Official Employee

•

10 Messages

user_f973ac, Let's take a closer look at your account and run through some troubleshooting.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 days ago

0

U

user_f973ac

Visitor

•

8 Messages

JeffB, I sent a direct message 2 days ago and still no response.

Like

Reply

4 days ago

0

XfinityJon

Official Employee

•

1.1K Messages

I did see your messages, we need some additional information in order to proceed. I will reach out to you in the direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

U

user_6pu8rn

Visitor

•

1 Message

2 hours ago

We have the same problem. In the last hour it has frozen 6 times while watching figure skating. This stinks.

0

Channels and Programming

user_f973ac

Why is only NBC that is freezing up???

user_f973ac

XfinityRay

user_f973ac

XfinityJeffB

user_f973ac

XfinityJon

user_6pu8rn

New to the Community?