Visitor
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6 Messages
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
Visitor
•
6 Messages
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
user_f973ac
Visitor
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6 Messages
2 days ago
Ive read other posts/complaints and it appears it’s a known issue, dating back four years ago and still no fix. Only channel that freezes.
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XfinityRay
Official Employee
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3.7K Messages
6 hours ago
Hi there, @user_f973ac. We are glad to further help and want all of your channels working great. I apologize that you have been getting interrupted while watching NBC. I do not see any known issue with NBC at this time. Are you noticing this on the HD channel, SD channel, or both? If you have more than one TV box, do you notice this on both of them or one box in particular?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
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