mbg71's profile

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23 Messages

Thu, Aug 29, 2019 5:00 AM

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WHY IS COMCAST CHANGING TURNER CLASSIC MOVIES TO SPORTS PACKAGE IN OCTOBER?

I just received a notice from Comcast that they are removing TCM, Turner Classic Movies, from all current packages and moving it to the SPORTS ENTERTAINMENT PACKAGE?    What possible logic is there to that brilliant change?  TCM is widely viewed by many Comcast subscribers on their regular packages--NOT SPORTS ENTERTAINMENT PACKAGE!  I URGE COMCAST TO LEAVE TCM WHERE IT IS.  I am seriously considering cancelling my Comcast subscription over this.    Get real Comcast and leave TCM alone.  Seriously!

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ronaldann

New Poster

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1 Message

3 y ago

why was TCM removed from the digital preferred package   another revenue grab throwing long term customers under the bus

New Poster

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1 Message

3 y ago

When I see this remark left by Comcast regarding the move of TCM to a sports package:
" you are correct and effective October 10th TCM will move to our Sports Entertainment package"

 

When you read or when that was typed out, or when this decision was made, how was common sense not applied.  TCM to Sports Entertainment Package.   I have read the canned company response, it makes no rational sense if you are interested in customer satisfaction.  I've been a satisfied customer for many years, and this is the kind of change that can destroy those years of satisfaction.  I do hope the above quote is being re-read and possibly having the response of...wait, what were we thinking?

 

 

NotAmused1

New Poster

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1 Message

3 y ago

I want to register a complaint. First I heard that STARZ, one of my favorite channels, is being removed in December. And now I just found out that you've removed TCM from my package. I am not amused. While I understand that you no longer have a contract with STARZ, that is clearly not the case with TCM. It's absurd to me that you move this to a package focusing on sports and take it out of a package that focuses on MOVIES. That's what the M in TCM stands for, isn't it? Stop fooling around and give your customers what they want. I pay a pretty penny for my service and I resent this nickel-and-dime game of trying to get me to spend an extra $10 for one channel. Not acceptable. Not at all.

Regular Visitor

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1 Message

3 y ago

I am very sad, disappointed and frustrated with the removal of TCM from the normal viewing package which I just renewed.   I have been a customer of "only" comcast for many years and for our entire viewing cable experience.  We have never complained, only called for interruption in service or never asked for  anything but removing TCM was cruel and something we must address.   The TCM audience includes seniors, those sick or those confined at home or to bed, of any age,  and even younger generations of adults who remember sitting  with their grandmothers when they were young watching the old movies.   TCM becomes such a part of the holiday traditions, watching James Cagney on the 4th of July as the Yankee Doodle Dandy or watching one of the many wonderful Christmas movies like Miracle on 34th Street, Wonderful LIfe, etc.   Concerning the seniors, anyone struggling and the families who are just trying to meet their needs plus save a little at the same time,   you have placed an additional cost burden in order for customers to receive TCM through a new package deal.    I respectfully request that you reconsider your decision and bring back TCM.    Otherwise, I have been reading the community posts and like others, we are exploring and asking what direction  viewers are taking, even if it means severing  ties with comcast.    Please reconsider and bring back a small pleasure to so many customers.  

 

 

tstjjl

Regular Visitor

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2 Messages

3 y ago

Its my belief that Xfinity identified a specific demographic and pick a channel they are most likely to use to charge extra for. Xfinity knows that attempting to charge more for a channel that would be used by a younger generation such as MTV is futile. Xfinity decided to steal TCM from its customers that are actually paying the already too high bills and hold it for ransom. If you are ever anywhere in the Philadelphia area you can see the two massive buildings they built as a shrine to corporate greed and and lack of customer empathy. Shame on you Xfinity.
gus1922

Regular Visitor

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6 Messages

3 y ago

I was very upset today keep in mind we are customers with Comcast for 30 years every time we work our contract with you people we get less service and pay more. This is ridiculous now today I find out one of our favorite channels which was included with our new package Turner Classic Movies is a pay Channel now so you need to get the Sports Package which we don't need just to watch Turner Classic Movies. We were lied to. Nothing but excuses. Will be canceling our contract even though it might cost us in the end I don't deal with cheats and liars and that's all Comcast has become over the past few years. Actually posting a letter to the FCC to tell about your practices of lying to customers just to get them to renew their contracts your liars and cheats worst customer service I've ever dealt with what about the Nirvana project I was told was going to improve customer service for years ago that was a real flop. Goodbye Comcast
Lkmen

Regular Visitor

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5 Messages

3 y ago

I just read that TCM will be put back into the digital package. It was outrageous that it was removed from the digital package in the first place.

When I called to complain, I was told that it was a low watched channel by the subscribers. This story has not been confirmed. I was offered two months of the free sports package which I declined. Comcast could restore this channel very quickly. If it is not restored by the end of the year, I am LEAVING COMCAST!!!!! I pay close to $300 a month already to Comcast. No more if TCM is not restored.
ejcaman

Frequent Visitor

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17 Messages

3 y ago

Once again Comcast irritates their long time customers by moving TCM to the Sports Entertainment package and charging us an additional $9.95 a month...

Again

Expert

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28K Messages

3 y ago


@Lkmen wrote:
I just read that TCM will be put back into the digital package. It was outrageous that it was removed from the digital package in the first place.

When I called to complain, I was told that it was a low watched channel by the subscribers. This story has not been confirmed. I was offered two months of the free sports package which I declined. Comcast could restore this channel very quickly. If it is not restored by the end of the year, I am LEAVING COMCAST!!!!! I pay close to $300 a month already to Comcast. No more if TCM is not restored.

Unless you can provide a link to that story, you can consider it a rumor.  Comcast has no plans for moving TCM out of the Sports and Entertainment tier.

New Poster

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1 Message

3 y ago

I signed-up for a specific cable package that included one of my favorite channels TCM.  It was a 2 year commitment.  Comcasts decides to change the lineup and now, if I want TCM, I need to pay and extra $10 a month.  Doesn't is seem reasonable and fair that if I commit to a channel lineup for a certain period that Comcast should do the same without requiring more money?

Debbie70

New Poster

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1 Message

3 y ago

I called Comcast last week and they said TCM was no longer available in the basic package.  We've had this channel for years so why would they take it away?  We are older so we love some of the old movies so its a shame we no longer have this.  We are retired so don't want to add another package for the extra money since basic cable is a major expense.  I just wonder why I need some Spanish channels that come with basic but can't get a what seems like a basic TCM??  I'm sure I'm not the only one from the older generation wondering this?  
Anyways, the customer rep never gave any indication this would be corrected!  Comcast needs to make this right!  It's kind of a slap against the older generation and movies.  Most of the movies are classics and better than some of the ones we have today.  

Lkmen

Regular Visitor

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5 Messages

3 y ago

I posted that Comcast was putting TCM back into the digital package. Someone said it was a rumor. I don’t think that it was a rumor but it was my mistake. When I reread the article, it was Comcast putting TCM back in to OTHER states. Customers are extremely upset about this, myself included. And it seems that Comcast is ignoring its customers. They not only offer lame excuses for why TCM was removed, but an absurd excuse for why it was put back in other states. I’m shopping and will leave Comcast when I find something else to subscribe to. It shouldn’t be too hard. I’m thinking that Comcast has already crunched the numbers figuring out that they will still profit even if they lose customers over this. I agree with the customer who wants to know why we have to pay for a multitude of Spanish speaking channels and lose a very popular English speaking one 😡
musicull

Contributor

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15 Messages

3 y ago

Could you please post a link to the article you read that some states are having TCM reinstated?

I'm also wondering why, on my device, there are no Reply buttons in the forum thread you are referencing. I can't comment there for some reason (don't expect you to know that ).

New Poster

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2 Messages

3 y ago

No wonder people are abandoning Xfinity-Comcast. Time to explore other options...

prove

Contributor

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50 Messages

3 y ago

Should you wish to pusue watching TCM without Comcast, here is a link that offers some options:

The Oregonian 

Though it will still be extra cost, it may well be a good way to introduce yourself to streaming and eventually cut the cable cord and move into the 21st Century.  Obviously you will still need Internet, but there are more options available there for many folks.

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