mbg71's profile

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Thursday, August 29th, 2019 5:00 AM

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WHY IS COMCAST CHANGING TURNER CLASSIC MOVIES TO SPORTS PACKAGE IN OCTOBER?

I just received a notice from Comcast that they are removing TCM, Turner Classic Movies, from all current packages and moving it to the SPORTS ENTERTAINMENT PACKAGE?    What possible logic is there to that brilliant change?  TCM is widely viewed by many Comcast subscribers on their regular packages--NOT SPORTS ENTERTAINMENT PACKAGE!  I URGE COMCAST TO LEAVE TCM WHERE IT IS.  I am seriously considering cancelling my Comcast subscription over this.    Get real Comcast and leave TCM alone.  Seriously!

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10 Messages

5 years ago

I wish I could agree with you about the great people who make Comcast tick. That would indeed be nice. If that's your personal experience then congratulations on your good luck. EVERY time I have called Comcast I get some fast-talking fool with a heavy accent & no clue how to communicate. It's like listening to a comedy routine. What the person is saying, if I can make any sense out of it, directly contrdicts what it says elsewhere (on this or on another Comcast website, or on the notice on the bill if they bothered to make a notice). In short, the person makes the situation worse. Comcast probably would not work at all if its operating systems weren't automated with minimal human intervention required.

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1 Message

5 years ago

What a nonsense reply.  My guess is that those folks that like to watch sports most likely don't watch "old movies".  This is one od those crazy rthings that Comcast has been doing.  Wha not just bundle MOVIES as an option (all movie channels) - I agree with others- a move by comcast to place TCM in with sports is an opportunity to cancel and try another service.

Regular Visitor

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4 Messages

5 years ago

So, if Comcast makes changes to the 2 year contract that I signed with them, I should be able to make a change to my plan or leave comcast without have any additional charges..... yeah right!

New Poster

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1 Message

5 years ago

I guess this is a way for Comcast to get part of the SS raise. I will have to look for alternatives. 

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2 Messages

5 years ago

Agree agree agree!!!

Regular Visitor

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2 Messages

5 years ago

Top 10 Reasons Why TCM Was Moved To a Higher Tiered Package …
#10. TCM’s Backlot inspired them to create their own version of a “Backlot Membership” … where you now pay a little extra in order to get insider access to TCM, with the simple use of an Xfinity remote.

#9. Thinking TCM stands for “Traditional Chinese Medicine,” the Execs thought the bundling move would tap into a new revenue source of subscribers for other US sports as well.

#8. TCM launched in 1994 which means it’s a “silver” anniversary this year. Well, silver does cost more these days and naturally $10 a month more is not asking too much.

#7. Raise fees / cut services and Comcast can have their own little “Whine” Club too. Heck, we’ll even provide a convenient Xfinity Forum so we can start crushing these over-ripened little gripes.

#6. Traversing down the dark corridors of Noir Alley with the Czar of Noir, those TCM fans will surely get a kick out of our modern day set-ups and physical shake downs here in the corporate world of reality.

#5. Inspired by a list of classic movie quotes, the Execs chose … “Show me the money” as their favorite movie quote, with Rhett Butler’s line in Gone With The Wind, a close second.

#4. The objective here is to offer a wide variety of programming at a good value, so create a sports & entertainment package that accomplishes at least half of that goal.

#3. Moving to a higher tier within any loyalty program does have its perks … and customer service can call it the “Essentials,” as in view the bill - pay the bill.

#2. The move supports the late 80s movie character, Gordon Gekko’s mantra, that … “higher tiered programming packages, for lack of a better word, is good!”

And the #1 reason why Comcast moved TCM … is that TCM fans do love Horror Classics in the month of October, and well, we’ll give them a good one on the 10th of October.

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1 Message

5 years ago

Shame on you, Comcast.   I never heard of such a ridiculous explanation for moving a classic movie channel to a sports package.  Your explanation is tantamount to a politician's tricky speech.

If you are truly interested in analyzing costs, how about looking at your advertising budget?   I think moving TCM to a sports package is the result of many ideas - most likely aimed at mature married couples.   What 'sport loving' spouse wouldn't love to say to his/her  'non sport loving' spouse,  "Look honey, we can get TCM if we add a sports package?" 

I am so tired of your constant commercials about how your service is so superior and customer oriented.   At $200+ a month, it is time for a spouse to spouse conversation about finding a new service.

I would like to add that despite the disrespect of the Comcast upper echelon,  your customer service representatives have always been kind and helpful.   I feel it is important to note this fact.

MK26

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1 Message

5 years ago

What a surprise last night to find out that Comcast/Xfinity removed TCM from my package.  I don't remember receiving any notification.  I have been a subscriber since 1989.  I have gone through some rough times with Comcast/Xfinity, I hanged in there anyway, but now I am truly disappointed.  And to replace it with a Sports Entertainment Package, for which I have to pay extra?  My customer relations representatives were very sympathetic to my unhappiness this morning.  I'm just guessing that most TCM subscribers are not great sports enthusiasts.  I guess I will reconsider my 29 years of loyalty to Comcast/Xfinity.  Your company is the second-largest broadcasting and cable television company in the world by revenue and the largest pay-TV company, the largest cable TV company and largest home Internet service.  I think this was shabby treatment from such a powerful company. 

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1 Message

5 years ago

I live in a community and our Comcast package up to this October 2019 included TCM. I understand now you must purchase a sports package to get TCM. Well, this is one more reason our community is now in negotiations to change our cable/WiFi provider. Changing the package lineup is not fair to those customers who understood that TCM was part of their package. Any other business would be vilified by these actions but because changing Cable providers, especially in condo communities presents some roadblocks, Xfinity/Comcast feel empowered to do as they want. These practices will hopefully provide an opportunity to other Cable providers to challenge Comcast for customers.

Contributor

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125 Messages

5 years ago


@901mom wrote:

We have a 24 month contract with Comcast, beginning January 2018.  I know there's just a few months left until it's up, but isn't moving a channel that we had under the contract considered breaking the contract?  We like TCM in our household and watch it regularly.  


According to Comcast, few subscribers are actually watching Turner Classic Movies.  That's their "explanation" for moving it to another package.  If you read the fine print, you'll find the contract is very one-sided.  It allows Comcast to change the channel line-ups as they wish, but, if you break the contract or disconnect your service early, you are penalized. 

 

This is an example of how Comcast manipulates customers to make money.  They'll brag about how much they appreciate you and the loads of stuff they provide that you don't watch.  However, if you want a particular channel that you really like, they're going to make you pay as much as possible.

 

As I write this, my tv picture keeps freezing and the internet has been blinking off and on for the past 1/2 hour.  I'm so fed up, I intend to disconnect my service when my contract ends and look at other options.  The repeated changes and constant hassle are not worth the expense. 

Regular Visitor

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4 Messages

5 years ago

Well, they have locked the thread about TCM moving to the Sports Package.  I guess to Xfinity, they think that the issue has been resolved.  Maybe an email to their Chief Customer Experience Office might get better attention to this.

 

Primary Contact
Charlie Herrin
Chief Customer Experience Office
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
Charlie_Herrin@Comcast.com

Contributor

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125 Messages

5 years ago

YES, Comcast has locked the thread about "CHANGING TCM" so that no additional comments can be posted.

 

I tried to post on another thread, and that thread disappeared while I was typing.  Then I started a new thread to post a message, and, in less than 1 hour, that thread is GONE.  There was nothing offensive in there that should have required removal.  Therefore, I will post it again.  We'll see how long it lasts. 

 

What's wrong Comcast, don't like what you're seeing and hearing???

 

Well, we don't like what you're doing.  So now we're even. 

 

GET USED TO IT!!

 

Meanwhile, multiple channels on my television have gone dark and are showing error messages,

while others are just a mass of pixels.  This is the 2nd time today I have lost the picture -- same

issues on both tv's.  Is this some kind of payback or just the usual Comcast service?

Frequent Visitor

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11 Messages

5 years ago

If you want to keep Comcast and still see TCM try this on your computer or mobile device.

1. Open Xfinity in your browser

2. In the Xfinity menu bar at top of Xfinity screen click on the TV icon (to right or email icon)

3. In the next screen that opens up in the Search bar enter TCM

4. In the next window that opens  you should see a TCM logo with words TCM Channel Collection. Click on the logo or words TCM. 

5. The window that opened on my computer gives 4 "channel" choices on which to view TCM. You will also see the movie currently playing.

6. Click on your choice and you can watch the current movie.

 

OR.....

 

If you are dumping Comcast or don't want to pay extra....

 

Into your computer or mobile device browser enter www.TCM.com

The TCM site will open and you can see the current movie playing or other features including a selection of movies you can watch immediately.

 

Either way to see TCM on your non-smart TV, you will need an HDMI cable connected from your computer or mobile device to your TV. (I don't know how it works with a "Smart TV." You may need an adapter to connect the HDMI cable  to your computer or mobile device. I have interconnected my MacBook and my iPad to a TV this way. Smart phone should work too. But remember an adapter may be needed to connect HDMI cable to your computer or mobile device.

 

A real pain and its takes time to set up so allow extra minutes before that movie you want to watch is scheduled to start!

 

New Poster

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1 Message

5 years ago

Forcing us to buy a sports package to receive TCM?   Are you serious.  I am already paying $150/month for cable, and I only have that package because it was the one with TCM.    Now you are taking that away and expecting me to pay more to get it back?   

 

And who thought TCM belonged in a sports package?  I'd be willing to be that if you had a Venn diagram with TCM fans in one circle and Sports package fans in another, there would be little to no overlap.   Different audiences.   

 

All you are doing is driving more people to drop Comcast. 

New Poster

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1 Message

5 years ago

I am angry & disappointed that Comcast has removed TCM from my channel line up. This change appears to be a scheme to get me to pay more. TCM is one of my favorite channels; I get enough sports on my current channels. Please reconsider this change; I see on the forum page that many other customers share my feelings. I was considering adding Internet to my current services. However, I am now considering cancelling my service. I will be exploring options with other service providers.

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