1 Message
Why can’t I access the channels on the XFinity networks? My bill goes to xFinity, they just pose as Comcast in my area.
I’m a long time customer, with my mobile service from xfinity and my television streaming thru Comcast. Every payment I make for either service is sent to xFinity. Why can’t I see the same channels xFinity offers? MSNBC specifically.
XfinityVianney
Official Employee
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1.7K Messages
3 months ago
Hi, thank you for reaching out. I hope you are doing well today. I see you have questions about your access to the channels we offer, like MSNBC. Thank you for taking the time to post and for being a longtime customer. Your access will depend on your level of services and the channels included in your plan.
If you are streaming while connected to the home network, you will have full access to your complete channel lineup. There might be some plans, like Instant TV or NOW TV, which may not offer the full line-up as out other plans, so there may be certain networks you would not have access to.
Can you tell me more about your services and what you are using to access your content online?
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user_9oxrsf
1 Message
5 days ago
Why can’t I get channel 3 today
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