Visitor
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1 Message
why can I no longer access CNN and CN
When I click on CNN or CNBC, I get message "sorry, we're having trouble connecting." It only happens with these two stations.
Visitor
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1 Message
When I click on CNN or CNBC, I get message "sorry, we're having trouble connecting." It only happens with these two stations.
XfinityJon
Official Employee
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448 Messages
3 months ago
Good afternoon user_k4brx5. I definitely can understand the frustration if a channel you enjoy is not working. I will be more than happy to assist you with this. I do have a few questions for me to gain a little more information. Are you getting any error codes on the screen? Are you experiencing this issue on multiple tvs? What troubleshooting steps have you taken so far?
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