Visitor

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1 Message

Thursday, August 14th, 2025

Why are my Hulu commercials freezing the whole system through XFinity app?

I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have already restarted the program and early when watch something on Disney+ my whole XFinity box lagged, restarted about. three times and then kicked me back to live tv.

I would like to be able to watch and use XFinity with all it's app efficiently since they come with the program but if this persists and I need to use my smartcast i would like to be refunded because that would seem fair to me. 

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Official Employee

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2.8K Messages

2 months ago

This is not the experience we want for anyone and our team can help troubleshoot, hellochante. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Visitor

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2 Messages

2 months ago

Agree completely - we are having same problem; definitely not worth it to have these issues - Hulu and Xfinity, please fix!

Official Employee

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535 Messages

Thank you for your comment letting us know you're experiencing something similar user_f1c7os. Have you attempted to manually restart your cable box via a power cycle up to this point?

(edited)

New Poster

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3 Messages

I’m having the same issues.  Freezing during commercial playback and at 15 second intervals. Sometimes it 1:45. Others it’s 1:30.  1:00 or :45.   And it’s continuing on any program. Highly frustrating.  Been on the phone with Hulu for over 2.5 hours and they keep blaming Comcast.   No seems to want to fix this thing.  Any other app is fine. Netflix prime etc…

Official Employee

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2.2K Messages

@saucerman1 Thank you for connecting with us about your Hulu concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

9 days ago

I too are having trouble with ads freezing on Hulu. Help ?

Official Employee

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1.1K Messages

@user_a39b1d Thanks for adding to the post. What device are you using to watch Hulu? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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