Well. Here’s one more reason to cut the cord. If I have to pay to watch local tv and channels that NEVER cost me before. I guess I can do better with just streaming. shame on you Comcast/xfinity!!!! Tell your CEO and board people to take a little cut and SERVE and support your customers!!!
They charge me almost $40 per month for local channels I already have on my antenna! In fact, my antenna receives over 40 channels! They have the capability to disable those channels and adjust my bill accordingly. But they won't
user_gtvtjp Comcast’s agreement with E. W. Scripps (Scripps) to carry its programming expired on Tuesday, March 31 at 5:59 p.m. ET. As a result, Comcast is no longer able to offer this programming, including related Xfinity Stream and On Demand content. Despite multiple reasonable renewal proposals, an agreement has not yet been reached with E. W. Scripps, the owner of these local broadcast stations. This is why the channel is currently unavailable. I sincerely apologize for the inconvenience this has caused and appreciate your understanding.
Well, Comcast needs to get off their high horses and make a reasonable deal with Scripps. I've reached out to Comcast and Scripps and they both blame each other. We are paying Comcast and not getting CBS Channel (WTVR 6 in Richmond, VA). Of course Comcast will say it's not them. Comcast does not own up to any issues, so why would this be any different. We expect Comcast to credit accounts for all the days, weeks or months that we do not have this channel. Comcast has the absolute worst customer service and no way to actually get anything resolved. Trying to get a human is almost impossible and when you do they are in some other country and not easy to understand. Also, trying to get to anyone in corporate is impossible! Maybe it's now really the time to "cut the cord" as people say. Comcast won't care anyway. So frustrated and disappointed.
Why is is always about the money? With the millions of customers you would think they would have sufficient funds without digging deeper into everyone wallets. Such a shame.
I pay over $450 a month to Xfinity, they are constantly raising rates and have NO customer service. You can’t talk to a human when you need them. Instead of lining the pockets of executives, you need to provide your customers with the services we pay for. Stop threatening that we would have to pay a lot more in order to have a channel that was always free. You are losing customers more and more with these bad business practices.
Hi there! I completely understand how disappointing it is to lose a channel you enjoy, and I share your frustration as a video subscriber myself. Between rate increases, challenges reaching live support, and unexpected channel losses, it can feel overwhelming, especially when you’re paying a significant monthly bill. As for the missing channels, Comcast’s agreement with E.W. Scripps expired on March 31, and despite multiple reasonable renewal proposals, an agreement hasn’t been reached. Because of that, these channels and related Stream and On Demand content are currently unavailable. This situation isn’t about charging customers more for something that was previously included, but about working toward fair terms that help avoid even higher costs for customers overall. I truly apologize for the inconvenience and appreciate you taking the time to share your feedback. It’s important and helps bring attention to areas that need improvement. While discussions continue, we can also look at any available options, such as reviewing your current package or exploring temporary alternatives. We’re happy to help. Just let us know if you’d like to proceed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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117.4K Messages
15 days ago
Concern moved here to the TV help section for assistance.
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user_iuuwtn
Visitor
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1 Message
15 days ago
Well. Here’s one more reason to cut the cord. If I have to pay to watch local tv and channels that NEVER cost me before. I guess I can do better with just streaming.
shame on you Comcast/xfinity!!!! Tell your CEO and board people to take a little cut and SERVE and support your customers!!!
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XfinityDilary
Official Employee
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3.2K Messages
14 days ago
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Lynda123
Visitor
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1 Message
11 days ago
Why is is always about the money? With the millions of customers you would think they would have sufficient funds without digging deeper into everyone wallets. Such a shame.
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user_zyty3l
Visitor
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1 Message
8 days ago
I would like to know when is this fiasco going to stop? 3 NHL games are on ABC this Saturday and it’s very upsetting I won’t be able to watch them!
Get it together before you lose customers!
Rose in Colorado
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user_949wv0
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1 Message
4 days ago
I pay over $450 a month to Xfinity, they are constantly raising rates and have NO customer service. You can’t talk to a human when you need them. Instead of lining the pockets of executives, you need to provide your customers with the services we pay for. Stop threatening that we would have to pay a lot more in order to have a channel that was always free. You are losing customers more and more with these bad business practices.
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