New Poster
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4 Messages
why am I missing TVLAND, SUNDANCE, LOGO, and POP CHANNELS
I woke up this morning and was watching IFC channel. I switched to TNT. I decided to look at Logo, TV Land, POP, Sundance and others. I am receiving a message that I don't have access to these channels. I watched them yesterday so what happened overnight? They are part of my package. I performed a system refresh as well as disconnecting and reconnecting and the channels have not returned.
user_3dd9e3
Visitor
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1 Message
2 years ago
I dont have them as well??????????
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user_4f4961
Visitor
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1 Message
2 years ago
I don’t have them either. What’s up with that???
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user_821904
Visitor
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4 Messages
2 years ago
I posted that I had been missing TV Land all of a sudden for 2 days. I then realized I was missing another channel. In my quest to chat with Comcast through the app, I did the “scan system” option under troubleshoot. It then identifies that a system refresh fixes many problems including missing channels. I hit the option the refresh my system. It takes about 15 minutes but it worked, I have TV Land back and the other channel as well. I hope this helps you as well.
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CCBiancaB
Problem Solver
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574 Messages
2 years ago
Hi, @zelynn56. Since the system refresh didn't fix the channel issue, I'd like to assist in doing some troubleshooting on our end. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.
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