Hello @user_gjy23j, Thank you for taking the time out of your day to leave a post. I hope you are having a great week. I understand how frustrating it can be when watching TV and your favorite show freezes. You have reached the right team. How long has the freezing been going on? Have you checked and made sure all connections are tight? Have you tried unplugging the cable box and plugging it back in?
user_gjy23j
Visitor
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2 Messages
22 days ago
Supposedly there has been recent service upgrades in my area. It seems someone is confused if they think degrading system is an upgrade
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XfinityMarshante
Official Employee
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83 Messages
22 days ago
Hello @user_gjy23j, Thank you for taking the time out of your day to leave a post. I hope you are having a great week. I understand how frustrating it can be when watching TV and your favorite show freezes. You have reached the right team. How long has the freezing been going on? Have you checked and made sure all connections are tight? Have you tried unplugging the cable box and plugging it back in?
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