Visitor
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1 Message
When will we get the Paramount+ access we were promised?
Is it time that more people need to cut the cable ties with Comcast? We were told we would get ShowTime with Paramount+ if we paid for the premium channel. I get details had to be ironed out but now we are several months into being told a lie. I don't understand how other major television providers can strike this deal. I will say if September arrives and Comcast has still not fulfilled its promise, I will be ending my cable needs with Xfinity Cable. This also means it could be a total potential loss of over $260 if I find a better or near-similar internet provider. I guess being a loyal Comcast/Xfinity customer for over 10+ years on and off, I expect better. We originally left Comcast/Xfinity because of their failure to provide a professional security system and left for 2-3 years. Is it truly what the company wants of its customers? When will we actually get the service we were promised? If not charge a more reasonable price for ShowTime!
XfinityAlyssaA
Official Employee
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2.1K Messages
5 days ago
Good evening @user_zsffv1, and thank you for reaching out with your Premium channel issues, we appreciate it and understand where your frustrations are coming from. I see that you stated you were told you would get Showtime with Paramount+ if you paid for the premium channel but are still not receiving it. We'd be happy to look into your subscription issues further to see how we can help get this resolved as we do want to make the situation right. To better assist, can you please send us a Direct Message with your first and last name along with the service address on the account?
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We look forward to working with you further!
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user_5hi4c0
Visitor
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2 Messages
1 day ago
I signed up for Paramount+ this morning. When I launch the Paramount app on my xfinity box, the app opens up, but very slowly. When I choose a program to watch, the screen just goes black. I went to the cable box Settings then to Privacy and cleared the cache, then powered the box down for ten minutes (unplugged it from the wall and co ax cable.) Powered the box back up, re-logged into the Paramount app, and when I chose a show the screen just goes black again. Now what? Please help?
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