swedberg71's profile

New Poster

 • 

12 Messages

Saturday, February 24th, 2024 12:52 AM

What happened to Heroes & Icons TV

What happened to Heroes & Icons TV?  Use to be broadcast on Channel 116, but was removed without notice or explanation and replaced by some Spanish language channel.

Official Employee

 • 

1K Messages

2 months ago

Good evening @swedberg71, and thank you for reaching out on our Community Forums. The channel changes can happen for a few reasons. It can be the network decided to change courses or perhaps a contract renewal expired for example. This link https://www.xfinity.com/support/articles/xfinity-programming-contract-renewals explains a bit more about how some of this can work. I don't have details regarding the changes to be upfront, but we can provide updates as we get them. Are you experiencing issues with any of your other channels?

 

New Poster

 • 

12 Messages

@XfinityAlyssaA​ 

Thank your the response, but I was hoping for a specific answer to the Heroes & Icons channel.  Someone must know what happened to this channel, not just a generic "channels change."  Why couldn't Comcast put out a notice...aka, as of X date H&ITV is being replaced by Spanish programming because of contract renewal disagreements...or some other real explanation.  H&ITV still exists <https://www.handitv.com/>...why was it unceremoniously dropped?

Official Employee

 • 

1K Messages

Great question @swedberg71, you can find your local lineup by entering your address here https://www.xfinity.com/support/local-channel-lineup. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1K Messages

2 months ago

We appreciate your feedback and understand where you are coming from @swedberg71. You can also leave your feedback directly on our website here https://support.xfinity.com/svp-contact-form. I understand H&ITV still exists and its possible it was dropped if the contract expired. It's possible it could also be a channel mapping error. Is it still showing up on your guide as H&I? 

 

New Poster

 • 

12 Messages

I'm not even sure where to find the Channel guide you referenced.  Sure can't find it on the Xfinity site...search Channel Guide and get pages of links.  How do I find the Channel guide for Xfinity service in Issaquah, WA.

1 Message

1 month ago

Heroes and Icons ended abruptly on Channel 228 and now there is a new network in it's place. Not happy..

forum icon

New to the Community?

Start Here