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user_jgwnqu
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4 Messages

Friday, May 2nd, 2025 2:45 PM

What happened to FETV in Charlottesville?

I was watching yesterday and today it says I need a subscription to watch. This makes no sense.

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Updated 

2 months ago

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vritts

New Poster

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3 Messages

2 months ago

Same in Chester WV. This is ridiculous how they keep taking channels that especially older people watch.

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dcha55

New Poster

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5 Messages

2 months ago

I watch FETV all the time.    My TV suddenly said my equipment couldn't handle it.   So, I used the app on my phone -and watched it.   Then today I went to the app and now it says I need a subscription.      Disappointed!.    Today my TV still says "This equipment is not able to deliver this program" when I try it.   (here the channel was 1096,  but now it is 1095)     What is going on?   Please bring it back - I think you charge too much already [Edited: Soliciting] and now it wants us to subscribe.

(edited)

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @dcha55! The channel was moved from a Standard Definition (SD) channel to a High Definition (HD) channel. During this transition, some customers with HD-compatible equipment may have received a temporary error code/message.

 

The transition should be finished now, households with the necessary channel lineup and HD-compatible equipment should be able to resume watching FETV again. Are you still seeing the equipment is not able to deliver this program error?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityRichard

Official Employee

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2K Messages

2 months ago

Hi there, @user_jgwnqu Oh no I'm very sorry that you are getting that error message. Since it's been a few days since you last posted are you still seeing that message, if so please don't hesitate to reach out so we can assist you further.-Richard

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