What happened to FETV in Charlottesville?

I was watching yesterday and today it says I need a subscription to watch. This makes no sense.

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vritts

New Poster

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3 Messages

3 months ago

Same in Chester WV. This is ridiculous how they keep taking channels that especially older people watch.

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I watch FETV all the time. My TV suddenly said my equipment couldn't handle it. So, I used the app on my phone -and watched it. Then today I went to the app and now it says I need a subscription. Disappointed!. Today my TV still says "This equipment is not able to deliver this program" when I try it. (here the channel was 1096, but now it is 1095) What is going on? Please bring it back - I think you charge too much already [Edited: Soliciting] and now it wants us to subscribe.

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @dcha55! The channel was moved from a Standard Definition (SD) channel to a High Definition (HD) channel. During this transition, some customers with HD-compatible equipment may have received a temporary error code/message.

The transition should be finished now, households with the necessary channel lineup and HD-compatible equipment should be able to resume watching FETV again. Are you still seeing the equipment is not able to deliver this program error?

(edited)

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3 months ago

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lebatteur

Visitor

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2 Messages

Same problem for me. Still can’t receive fetv

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1 month ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

We're sorry to hear that you are still having trouble receiving FETV @lebatteur. Are you experiencing any error codes or messages?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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XfinityRichard

Official Employee

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2.2K Messages

3 months ago

Hi there, @user_jgwnqu Oh no I'm very sorry that you are getting that error message. Since it's been a few days since you last posted are you still seeing that message, if so please don't hesitate to reach out so we can assist you further.-Richard

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Channels and Programming

user_jgwnqu

What happened to FETV in Charlottesville?

vritts

dcha55

XfinityAldrik

lebatteur

XfinityAlyssaA

XfinityRichard

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