Visitor
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1 Message
What happed to my HBO Max subscription?
I've had an HBO Max subscription linked to my account since 2020, when we first signed up for Xfinity. I have been using my HBO Max subscription frequently since, and I was even using it yesterday. I go on my lunch break today, and the HBO Max app says "renew subscription". It's part of our payment that was just made, so I'm so confused. I talked to everyone in the household to see what happened and if anyone accidentally canceled it, but no one did. Nothing in my past billings has shown any change to what we pay for. So, what happened to my subscription?? I'm left completely confused and frustrated. What happened to my HBO Max subscription?
I checked the Xfinity App, I talked to the Xfinity Assistant Bot, I looked at past billings, I even called 1-800-XFINITY, and I couldn't get any answers or a solution. I tried talking to any representative, any human, to guide me through this, but it is so difficult, nearly IMPOSSIBLE, to talk to anyone. I really don't want to have to go into a store, spend hours, just to get this resolved. Please, for the love of all that is good, can Xfinity make it so it's easier to talk to a representative?? I saw on here that it has caused so many people to leave, so please make a change!!
XfinityEricB
Official Employee
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3.2K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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