TBN is not on the air on Comcast channel 11 (Atlanta area), it just shows a black screen (no error codes). I even contacted a Comcast agent on the phone. After a refresh, still no TBN on any of my 3 tvs. (All of my other channels are ok.) Comcast agent did not know why TBN isn’t airing, and had no info on the station being removed or changed to another channel number or another package. What is going on?
My mother inlaw was having the same problem so I looked into it. I don't watch the channel but I had the same problem on my tv. I finally got a hold of a nice lady at Comcast who spent some time looking into it. She said the it is a network problem which means it was a problem coming from TBN. It is suppose to be being looked at to correct it soon.
I'm glad I was able to assist you, caph12. I'm glad the issue resolved itself. If you ever need further assistance don't hesitate to reach out to us.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
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caph12
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2 y ago
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DWINGRAM
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2 Messages
2 y ago
My mother inlaw was having the same problem so I looked into it. I don't watch the channel but I had the same problem on my tv. I finally got a hold of a nice lady at Comcast who spent some time looking into it. She said the it is a network problem which means it was a problem coming from TBN. It is suppose to be being looked at to correct it soon.
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caph12
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24 Messages
2 y ago
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ComcastMichael
Official Employee
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2.9K Messages
2 y ago
I'm glad I was able to assist you, caph12. I'm glad the issue resolved itself. If you ever need further assistance don't hesitate to reach out to us.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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