Visitor
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1 Message
weather channel
I have the Choice Double Play plan. I was very distraught to learn that the Weather Channel was removed from this package. However, the cost of my package did not go down in price. What is the justification for this? I find this to be extremely unfair and unsatisfactory. This was the channel I watched the most. Why did this occur?
CCMarcella
Official Employee
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look into the channel lineups and how they change based on your region.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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