walkerblack68's profile

Contributor

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18 Messages

Mon, Aug 23, 2021 1:10 PM

Weather Channel

Last night and this morning, weather channel is broadcasting a blank screen. It is not a signal issue as there is no error messages or no message stating "channel will be available shortly ", just a blank screen. If I keep tuning to channel, after a while it will play some video, but then go to a blank screen again. Lewistown, Pa does not have channel in HD, so I can't check to see if HD version is also out. Channel does not any video on X1 box as well as small DTA in other room.

Official Employee

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188 Messages

2 m ago

Hello, @walkerblack68 and thank you for posting your question here on our Xfinity Community Forum support page! I am so sorry to hear of the troubles you are having with the weather channel! When you say "Blank screen" is the screen all black?  What troubleshooting steps have you done thus far? 

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