Weather Channel Xfinity Stream glitch

I have Xfinity stream on multiple TVs. The weather channel is the only channel that freezes every 30-45 seconds. After about 15-30 seconds the channel works again. I checked all my tv’s and multiple mobile devices. All have the same issue. I have deleted and reinstalled the app with no success. This has been the case since we signed up about 10 months ago. Anyone else experiencing this issue?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityChristina

Official Employee

•

923 Messages

4 years ago

Hi, @Tiger150123. Are you noticing any other slow speeds, or connection issues? I ask since it may be buffering due to the internet rather than just the channel on the stream app.

1

0

mkkb52

New Poster

•

4 Messages

@XfinityChristina This has been an issue with the Weather Channel for at least the last three or four years. I ditched the box and stream directly from the app I've installed on both Samsung and LG TV's. Even when I was accessing Xfinity from the box before we turned it in, it was an issue. It is not in the line. Speed is more than adequate. Wi-Fi is strong. It doesn't matter if I'm on my computer watching while my husband is watching something else on our mainTV. It doesn't matter if phones, computer, and TVs are in use, or if everything but one TV is off and only the TV is using data. Neighbor down the road has the same issue. Might be your satellite feed or local connections in some way to the Weather Channel.

(edited)

This reply has been converted into a post

4 years ago

U

user_fa4216

Visitor

•

2 Messages

4 years ago

Agreed…on Xfinity Stream, thischannel’s audio is fine but the video is like a stop motion animation.

(edited)

0

Channels and Programming

Tiger150123

Weather Channel Xfinity Stream glitch

XfinityChristina

mkkb52

user_fa4216

New to the Community?