3 Messages
Weather Channel Showing Wrong Local City
On June 18, 2024, The Weather Channel (58) started showing that my city is “Okeechobee” instead “Stuart, FL”, on all three (3) tv's, as it has for eleven years. Nothing changed to my cable setup except this. When the weather does local weather on the 8’s, it shows your local weather, but is not reflecting my accurate local cities in Martin County. How do I get it back to Stuart? I contacted Customer Service numerous times, reset the cable box at least ten (10) times, and even opened a Support Ticket, but an Xfinity representative has not yet responded, nor is this issue resolved! Please HELP!
user_yrrmfz
1 Message
3 months ago
Yes, same with my Xfinity Weather Channel. It's showing Vero Beach rather than Stuart. Thanks for raising the issue.
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XfinityThomasA
Official Employee
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1.5K Messages
3 months ago
Thank you for your detailed post and for joining us here on the Xfinity Forums, user_ufqym7. The Weather app on Xfinity X1 allows you to view local weather and extended forecasts. The Weather app will default to the town where you receive your Xfinity services, and you can add additional locations to customize your Weather app experience. Let's try checking and deleting if applicable any addiontal location from the X1 weather app.
To delete a weather location:
Press the Xfinity button on your remote control.
Using the right arrow button, highlight Apps. Press the OK button.
Using the down arrow and right arrow buttons, highlight the Weather app. Press OK.
Use the right arrow button to highlight View My Locations and press OK.
Press the down arrow button to highlight the location to be removed. Use the right arrow button to highlight the X icon, then press OK. The location will be deleted and the current weather for your home location will be displayed.
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user_j1y46j
Visitor
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1 Message
3 months ago
We are having same issue. Xfinity said to contact the weather channel at feedback@weather.com. Did so but no response (only 2 hrs ago). Hopefully we will have response tomorrow.
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user_gq72z4
1 Message
2 months ago
I cannot receive my local forecast on the 8’s or at the bottom of the screen. Just national forecast.
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