StephenC1's profile

Frequent Visitor

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10 Messages

Sunday, May 4th, 2025 12:50 PM

Weather Channel not showing correctly

I don't get any local weather anymore. The Local on the Eights shows only the generic east, south, north, and west areas of the country, and the scroll at the bottom is now only US cities alphabetically. This has been a problem for a month at least, and without local weather, this channel is worthless.

Ive called xfinity and I don't think they truly understand my issue. It's like Xfinity is sending the natiinal signal instead of the signal for my local area. 

Official Employee

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193 Messages

22 days ago

Hello @StephenC1. Thank you for reaching out on our Community Forum. I would love to take a look at your account and get this resolved for you. I know it is super important to get all of the channels included in your plan. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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