Visitor
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1 Message
Weather Channel - 11/20/2023
Weather channel is currently showing colored bars instead of broadcast. It was working about an hour ago and then started showing colored bars and no sound for about the last hour. I unplugged my Xfinity cable box and turned it back on, but that did not resolve the issue. Other cable channels appear to be working.
XfinityJoe
Official Employee
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548 Messages
1 year ago
@user_538ee4 We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
(edited)
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user_fpl850
1 Message
7 months ago
I am having the exact same problem on 5/2/2024 in Georgia. Can you comment on how this was resolved?
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