Vudu not connecting and all other apps (Netflix, Paramount +.......)

@XfinityBradM​ - Every box in the house! They sent a tech out yesterday. He checked all the cables in house - good! Checked internet - good! He changed the X1 box - same problem. I printed out the messages on the forum that show this is an on-going issue for many users. He agreed that the connection timeout and resulting hardware error was because X1 is taking too long to "hook" into Vudu. I showed him that if I don't use the X1 and go through the TV Vudu instantly loads as well as all the other apps. Through the X1 Vudu times out and everything else loads slow......really slow. He called into to his supervisor, and they set up an X1 box in their work room and tried to launch Vudu, they got the same connection error! Starting to shop around for other options...don't like paying for services that don't work and when you call you get someone from overseas that reads a script....1) Change the batteries in the remote. 2) Change the resolution on your TV. 3) Re-start the TV box. 4) re-start the modem.

@user_021230 Thanks for the update on having the tech out and then them running into the same issues with a separate cable box at a separate location. It sounds like this is an ongoing issue and our engineers will be working to get the app working on our X1 cable boxes.

@XfinityJamie​ - yep, Pretty much...see lots of messages on the forum about the same issue! 

@user_021230 I understand what you are saying, our engineers will continue to work on a fix as quickly as possible. In the meantime, please let us know if there is any other account or service issue we can help you with today.

I’m having the same problem Vudu app will not connect on my Xfinity X1 Box model: XG1v4-A keep getting connection time out err. Message. Xfinity please FIX this issue ASAP!!!!