U

Visitor

 • 

5 Messages

Wed, Apr 28, 2021 7:48 PM

View in-building information channel

My Senior facility has a channel for daily meals and activities, etc.  The channel is viewable in the lobby and other public locations.  It was viewable on Channel 994 in my apartment. For some reason 994 does not show up anymore.   Can I re-install 994 myself or can this be done remotely by Comcast 

Responses

Accepted Solution

Visitor

 • 

5 Messages

4 d ago

The problem has been resolved.

The local building staff determined the problem occurred when Comcast installed the new X1 TV box.  The in-building channel (994) is independent from the X1 but uses the same coax cable.  This is confusing as the on-line Comcast Channel listing does not show 994 whether or not the channel can be viewed.  

If this problem occurs it was probably caused during a Comcast installation/upgrade and the local building staff should probably fix not Comcast.  Understandably an in-building channel is not a common occurrence a Comcast installer would know about.  

ComcastKaitlan

Official Employee

 • 

97 Messages

6 d ago

Hello, @uwhong! That's a great question and this would need to be looked into with your package to see if there's an issue with the channel or if there's a way to add it to your line. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.

 

A Message can be sent by clicking on the Chat Bubble icon in the upper right corner and searching for "Xfinity Support." Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

5 Messages

@ComcastKaitlan I'm using a PC and not sure how to send a private message.  

Official Employee

 • 

87 Messages

@, no worries at all! Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

IF you are still experiencing issues, please let us know! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

5 d ago

I would check with your building management, if they made changes on their end to their service. It’s basically a local issue and that’s where your answer will come from

New to the Community?

Start Here