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2 Messages

Wednesday, August 12th, 2026 6:07 PM

v58

I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would have been needed anyway; I don’t know. In any case, all my channels now report “This channel is not authorized. Contact your cable provider for more information (V58).” 

I have attempted to follow the procedure detailed at https://www.xfinity.com/support/articles/pair-activate-cablecard several times without success.
Can you help me, please?
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31 minutes ago

I might have also added this. 

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