Frequent Visitor
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5 Messages
Utah Jazz on ATT Sport Net not recording on DVR because guide is wrong.
Utah Jazz on AT&T Sports Net not in Guide with the right program. DVR not recording the right channel because the guide is wrong. What is up? Future Jazz games have a similar problem.
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Accepted Solution
ComcastJosephB
Official Employee
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330 Messages
6 m ago
I'm sorry about the unexpected issue with the guide @wepeterson. I'm glad everything is now working. The information that is downloaded into the guide is done weeks ahead of time. If the network makes a change or if there's an issue sometimes it's not noticed until the program airs. This could have been the problem. If this happens again or if you need anything else send us a private message anytime.
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wepeterson
Frequent Visitor
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5 Messages
6 m ago
I checked this morning and the guide is back to normal. I did have to add a new recording as the old one was gone.
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