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Tardo317's profile
Tardo317
20th Anniversary celebration
1st Like
1st Reply

Regular Visitor

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12 Messages

Saturday, July 15th, 2023 6:45 PM

Closed

Using Free Peacock Premium From Comcast Means You Can't Upgrade to Ad-Free Premium Plus

Finally received a banner for Free Peacock Premium and was able to initiate the benefit on Peacock successfully.  I know I'm one of the few.  But I wouldn't be so quick to jump on that offer if you would like Ad-Free Peacock Premium Plus.  Because once you've signed up for Peacock Premium thru Comcast, there's no way to upgrade your account to Ad-Free Peacock Premium Plus.  Peacock does not provide a $5.00 option to upgrade like it had in the past.  It now points to Xfinity as the only way to "manage" your Peacock account.  And there is no way on Comcast/Xfinity to upgrade your Peacock account to Ad-Free Peacock Premium Plus.  So, if you take advantage of the Comcast offer for Free Peacock Premium you're stuck having to watch ads.  Period.  

If you think about it, since Comcast/Xfinity/Peacock are all under the same company, it's a win win situation for them.  Use the Free Comcast Premium plan and be forced to watch their ads therefore strengthening their ad revenue from advertisers, they win.  Bypass the Comcast offer and pay the $10.00 per month directly to Peacock for Ad-Free Premium Plus, they win.  I'd say it was a brilliant scam but based on what we've seen from the Comcast/Peacock fiasco, I just don't think they're that smart...

I'm gonna sit back and watch for a while but I can see myself opening a new account with Peacock and pay $10.00 for Ad-Free Premium Plus very soon.  Then it's time to consider moving on from Comcast after decades of being a customer.  I've long been thinking about it anyway and this Comcast/Peacock nightmare is probably the last straw.  So Comcast loses a $300.00+ a month customer for a $5.00 issue.  Again, they're just not that smart...

Question

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Updated 

1 year ago

17.4K

43

Was this helpful?

user_4f5a01

2 Messages

1 year ago

I have spent way too much time trying to upgrade to Premium Plus and here on this site are all the answers.  This would be nice to have been seen a few months ago.  Xfinity and NBC Universal have made a mockery of us all and I for one will use my TV box thru Xfinity to save only the shows on NBC.  I can then scroll thru and pass thru the commercials.  Funny how CBS with their counterpart Paramount+ offer a much better offer and deal plus get Showtime (for a premium of course) then NBC Universal.  I keep getting told that they are working on this and that a solution for this issue will be possible in the future.  When??  They cannot say but are working on offering Premium Plus Peacock in the future. I would not hold my breath.  Then there is ABC where their shows are shown on Hulu along with Fox and numerous other stations.  Thank you Tardo317 for posting.  All my calls to the so-called customer service of Xfinity overseas have given me confusion and solutions that did not work.  I am only a $200 month subscriber which I now wonder why??  Platinum status for Xfinity seems to be worth less than before.   Also miss being able to resolve issues with a local representative or at least an agent located in the U.S.A.  Well moving on from my tirade.

5

XfinityAmira

Official Employee

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4K Messages

Hello @user_4f5a01! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us and I absolutely understand your concerns. I do apologize for any inconvenience or frustration you've experienced with trying to upgrade to Peacock Premium Plus. I will definitely get your feedback and concerns passed along. 

 

If you need any further assistance with your account, we're here to support you. Please send us a Direct Message if needed. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_wil1jh

1 Message

I just read through all these comments and feel a kinship with everyone here!  I too just completed all these steps, (i.e. contacted Peacock and contacted Xfinity  plus searched both sites endlessly), and wasted an entire day on it.    It now seems after reading all these comments that there is no way to sign up for the ad free version of Peacock EXCEPT to set up a whole new Peacock account and lose all my show info.   Some "perk" Xfinity! 

1 year ago

0

user_zg4jvy

9 Messages

Somewhere it seems like this should be a class-action lawsuit in the making.  They certainly don't tell you upfront what it is clear they already know and leaving so many people frustrated.

1 year ago

0

XfinityKrista

Official Employee

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1.5K Messages

Hello @user_zg4jvy, thank you for taking the time to reach out on social media.  I understand your concern with Peacock, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zg4jvy

9 Messages

I've already done that as directed by XfinityThomas and that still got me no where.  XFinity themselves have told me this is useless and there is no way to unconnect.  So instead you mean waste more of my time to get no resolution.  You merely want to make it once again appear that XFinity must have helped this person.  If anyone seriously gets resolve please let the rest of us know the trick, because I got a feeling there are thousands or more of us unfairly locked into this same plight.  I will never hear the word XFinity again and not think scam.

1 year ago

0

user_5b5x8n

1 Message

1 year ago

wow no wonder i have been sitting talking to a live agent trying to upgrade and still nothing. [edit: language]

(edited)

1

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user_zg4jvy

9 Messages

Good luck - although I'm sure each and every live agent is quite aware of this problem since there are numerous posts, I'm sure they will act like they have never heard it before.  Then they will refer you to Peacock which will refer you back to XFinity.  If you look under your Peacock account it most likely will state like mine does that Peacock is billed by Xfinity.  In other words to me that looks like XFinity became the account holder as far as Peacock is concerned.  My concern is what is the purpose of XFinity locking our Peacock account.  When the "free" Peacock subscription ends are we all going to be charged through XFinity and not be able to cancel.  In other words there seems like an intentional purpose here somewhere since I don't for a minute buy the fact that XFinity just gets to play this off as they don't have the ability to cancel this.  The only solutions they will come up with is you can create another e-mail and set-up a second account.  Which could mean you would be responsible for both accounts at one point.  You can downgrade your service which cancels the "free" Peacock, but wait I was told that I can't make changes to my plan or I would lose any discounts - so maybe that is what they are going for.  No matter the resolve at the end it becomes apparent XFinity customers don't matter.  I wish you the best.  Please post if you find out anything different.

1 year ago

user_29bqsh

1 Message

1 year ago

I am having all of the same issues here. I have spent too much time on with support at Xfinity and I'm in the middle of an email exchange with Peacock. Neither are helpful. Xfinity continues to recommend I just make an entirely new Peacock account and Peacock is telling me the same. Xfinity even suggested that downgrading my internet plan below gigabit might resolve the issue?? It is wildly unacceptable to be able to apply this promotion then have no way to remove it.

1

XfinityRoberto

Official Employee

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1.6K Messages

Hi there and welcome to Comcast. I am sorry to hear you are having troubles with Peacock @user_29bqsh.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_htkg0x

4 Messages

1 year ago

All of this! Now everything makes more sense because I thought I was going crazy.

I JUST clicked a link on Xfinity and signed up for a new. Peacock account for free except it has ads.  I go to the peacock settings and try to upgrade because Xfinity says I can get premium plus for $6 a month through them so the peacock app sends me back to Xfinity but Xfinity says I can only manage my account through the flex box.

First no I can't manage it through the flex box.  There's no way to upgrade the account for the $6 so that's some well done false advertising right there Xfinity.. well I should say Comcast, trying to get people to call you Xfinity didn't hide the years of bad press and experiences like you seem to think it would.

Why doesn't either company want my money?  I've been reading articles for years about how peacock doesn't ever do anything but lose them money.. well maybe now we know why.  They refuse to take the money and make managing the account impossible.

Btw I checked on the flex box and there is no way to manage anything or change the plan.  Genius! 

0

gdm27

Visitor

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6 Messages

1 year ago

I’ve signed up more than once for free Peacock Premium but after the first couple of weeks, whenever I try to use the Peacock app, I’m told I must subscribe for $5.99. Comcast admits I’m entitled to free Peacock but does absolutely nothing to remedy the problem.  All they do is lie  about it.

0

0

user_jw9qtf

1 Message

1 year ago

Xfinity wouldn't give me a better deal than $200 a month for cable and internet,.  I really wanted msnbc and it would be $39 per month because of the sports comm required with that channel,  and so I cut the cord, went o-t-a and loaded up with netflix, etc., saving me A LOT of $ each month.  Then, I was given Peacock as a Diamond reward person.  The only show I needed Peacock for was Morning Joe.  NOW, they've removed it from the live line up and one can watch it by day old news.  Yeah, right.  WHY Xfinity can't be more cooperative is beyond me.  But I must say, OTA with the add ons is a lot cheaper and heck with Morning Joe.  They should pay him less and concentrate on their customers more.  I think he makes 20m per year! 

1

0

Getitdonenow

1 Message

1 year ago

Contact Xfinity and ask to speak with email tier 2 department. They helped remove peacock attached through email so I could sign back up with peacock

7

0

Buddy_SF0

Visitor

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23 Messages

@Getitdonenow​ at what cost? Surely they did not give you the FREE Peacock we were all promised plus allow you to upgrade to no commercials?

1 year ago

0

XfinityJustinC

Official Employee

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1K Messages

Hello, @Buddy_SF0 thank you for taking the time out of your day to reply to the post. If you're receiving free Peacock Premium through Xfinity Rewards, or being on Gigabit/Gigabit extra internet. You can't upgrade to ad-free Peacock Premium Plus at this time: https://www.xfinity.com/support/articles/peacock-subscription-faqs. 

 

Based on the scenario of removing the free Peacock Premium, and signing back up with Peacock Premium Plus would require a charge for that service. Looking online the Premium Plus package runs $11.99 per month. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

midwolf

Visitor

 • 

1 Message

@XfinityJustinC​ This is exactly what most of us want to do. We want to just cancel the thing completely so we can just pay the full amount and get the no ads.

(edited)

1 year ago

0

user_l5nt4g

4 Messages

This forum both finally answers my question as to why I can't get rid of the [Edit: Language] ads on Peacock Premium even though I'd gladly pay for that, and also illustrates Comcast's absurd [Edit: Language] in how this has been implemented.  They are obviously angering many of their most loyal customers.  I just want to upgrade to the ad-free version and will pay real cash money for that.  Prime now offers and ad-free version for $3/month.  Why won't Comcast let me give them money for this?  I don't want to delete Peacock, start over setting up the family account and viewing history, and then pay $12/month for ad-free.  Please fix this now!

(edited)

1 year ago

0

XfinityEmilyB

Official Employee

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1.9K Messages

@user_l5nt4g Welcome to our Xfinity community forum! You now have the option in your online account to upgrade to Peacock Premium+ to enjoy all your favorite content ad-free :). You can find more details here. Please let me know if you run into any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5c3ff4

Visitor

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4 Messages

1 year ago

I would also like to know if this policy is changed at some point. Would love to pay more money to not see ads anymore. 

3

Buddy_SF0

Visitor

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23 Messages

@user_5c3ff4​ sadly NO - still no way to give them more $$$$ to not see ads 

1 year ago

0

XfinityVictor

Official Employee

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1.2K Messages

 

user_5c3ff4 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityBillie

Official Employee

 • 

3.1K Messages

@Buddy_SF0 If you receive Peacock Premium through one of the promotions outlined above (as a NOW TV, Gigabit Internet or Xfinity Rewards Diamond or Platinum customer), you can now upgrade to Peacock Premium Plus from your online account at xfinity.com/account. Note that a subscription to Peacock Premium Plus must be purchased at the full retail cost ($11.99/month).

If you purchased Peacock Premium through the Peacock app on X1, Xumo Stream Box or Flex (not using a promotion), you can upgrade your Peacock subscription to Peacock Premium Plus through your TV Box. Learn how to manage your Peacock subscription from your TV Box.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_3h7dws

2 Messages

1 year ago

I hate this company. They just bumped my bill from $100/month to $126/month for no reason at all, and then I tried to use the "free Peacock" service only to find that 75% of the shows are locked behind a pay-wall. [Edited: "Inflammatory"], taking advantage of people who don't feel like taking the time to switch providers.

(edited)

0

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