1 Message
USA Network video skipping and audio cutting out
Video has been happening for a while, audio started about a week ago. Tried on two different tvs, same problem. I noticed it first on Law and Order SVU months ago with skipping video.
Considering going to Dish or Direct. I've seen a lot of comments similar to mine and Xfinity doesn't seem to understand the problem. I haven't tried to contact Xfinity support since I know the hours-long investment and pain and suffering that takes.
XfinityJoe
Official Employee
•
457 Messages
4 months ago
@dferrsunset that sounds frustrating, our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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