Visitor
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1 Message
Upgraded services turn around time
Just upgraded to more channels but not seeing them…at checkout I selected to pick up a cable box at a store because new services use same box as I already have…so I shouldn’t need one, correct? If correct how do I activate new channels?
XfinityAlyssaA
Official Employee
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395 Messages
1 m ago
Good afternoon @user_e153d6 and thank you for reaching out to our Digital Care Team on our forums. I'm sorry to hear you are experiencing issues receiving your new channels. Have you tried resetting your cable box? Sometimes a reset is required after updating your plan.
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