1 Message

Fri, Sep 17, 2021 2:54 PM

Upgrade channel but I cant watch in from my TV

I upgraded my plan last night so I can watch thursday night game but I cant watch it from my tv. I just tried again and it is still not working. It says error XRE-03121. I am able to watch from the comcast stream app but not from the cable box. Please help



Official Employee


560 Messages

1 m ago

@user_1f4784 Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues with a newly added channel. You reached the right team, and I can assist.


Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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