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Update regarding service issue in areas of Philadelphia
Update: 6:59pm ET
All services should now be restored to customers in Kensington and Fishtown that were impacted by an outage caused by vandalism earlier today. We are thankful to our local teams that responded immediately and resolved this issue as quickly as possible. Anyone still experiencing issues should restart their modem and/or cable box.
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We’re working as quickly as possible to restore services after vandalism impacted service to a few thousand customers in Kensington and neighboring parts of Philadelphia this afternoon. Many customers are already back online and we are doing everything possible to restore services to all as quickly as possible.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
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