I spent hours trying to get rid of a10 inch guy signing on my TV screen during HBO MAX movie Godzilla x Kong: The New Empire. I finally got help from MAX tech. Xfinity was no help. First go to MAX, then search for the movie title, Godzilla x Kong The New Empire. When the movie pops up, it will have a line, Watch Now, and a few other options to the right of it. See Versions, and click on it. A version with ASL will be displayed. you can click on it, but do not select it. IT should then allow you to see the regular version without the signing guy on the screen. When I want to watch the movie yesterday, Xfinity defaulted to that ALS version. I didn't choose it, and Xfinity couldn't tell me how to get rid of it. Like I said, it was distracting enough to make me turn off the movie, and seek help.It took lots of calls. HBO MAX tech finally got my issue. None of my other channels, or movies on HBO ever did this. I am not deaf. The guy was attractive, but big and distracting from the movie. He even signed during the roars.
Poor execution of good intended idea. There needs to be more communication on how to get around this. I figured it out but it ruined the first hour of the movie.
Ah i see. It’s weird that it defaults to the ASL version. You have to go to Apps, HBO, find movie that way. The Versions does show ASL- don't click on that. Just click on Play Now on the default movie that loads. Very strange
While I am going to assume that this was either an error on someone’s part or a deliberate good intention of inclusivity, it was not welcomed by the majority and needs to be addressed. Offer an ASL version, which might be more welcome then SAP, but I am sure they won’t mind the extra steps and are probably used to it. So say the ones that I know and discussed this with. Default, however, should be standard , not ASL or SAP. IMHO
I just encountered this trying to watch “Beetljuice”. I have Xfinity so instead of selecting movie from “on demand” screen I went to max app. If you select movie it will show a versions option. If you select version it only shows ASL version as option. I exited “version” option and just selected play movie and voila…no asl interpreter. I guess it defaults to asl version as a way of advertising availability since it’s reasonably new🤷♀️
user_vzrze2 Hello and thank you for reaching out via our Xfinity Community Forums. Have you checked for a different movie version you want to watch on the Max app with the steps Chantilly88 suggested?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you so much for sharing the working around with us, @chantilly88! We would also recommend reaching out to MAX for further troubleshooting to ensure there is no additional setting to turn off/on for the ASL feature.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
Bluzbunny
New Poster
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11 Messages
6 months ago
I spent hours trying to get rid of a10 inch guy signing on my TV screen during HBO MAX movie Godzilla x Kong: The New Empire. I finally got help from MAX tech. Xfinity was no help. First go to MAX, then search for the movie title, Godzilla x Kong The New Empire. When the movie pops up, it will have a line, Watch Now, and a few other options to the right of it. See Versions, and click on it. A version with ASL will be displayed. you can click on it, but do not select it. IT should then allow you to see the regular version without the signing guy on the screen. When I want to watch the movie yesterday, Xfinity defaulted to that ALS version. I didn't choose it, and Xfinity couldn't tell me how to get rid of it. Like I said, it was distracting enough to make me turn off the movie, and seek help.It took lots of calls. HBO MAX tech finally got my issue. None of my other channels, or movies on HBO ever did this. I am not deaf. The guy was attractive, but big and distracting from the movie. He even signed during the roars.
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user_tbfla6
1 Message
6 months ago
This is the dumbest thing I’ve seen a streaming service do in a long time.
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user_fdh50k
1 Message
6 months ago
This dumb we wait how long for the movie to come out and you go and do something [Edit: Language]
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Pegasus63
New Poster
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2 Messages
6 months ago
While I am going to assume that this was either an error on someone’s part or a deliberate good intention of inclusivity, it was not welcomed by the majority and needs to be addressed.
Offer an ASL version, which might be more welcome then SAP, but I am sure they won’t mind the extra steps and are probably used to it. So say the ones that I know and discussed this with.
Default, however, should be standard , not ASL or SAP. IMHO
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user_bu9qz7
1 Message
6 months ago
Since it’s easy enough to turn on CC, isn’t it kinda dumb to default to ASL?
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user_nbwx5j
1 Message
6 months ago
Omg who did this?!? …and why … I feel like the anger emotion on inside out - [Edited: "Inflammatory"]
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user_vzrze2
1 Message
19 days ago
So how the [Edit: Language] do you get rid of the [Edit: Language]?! No one seems to tell you how… just that they figured it out.
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