Unable to watch AXS TV

I cannot watch AXS TV. I am aware its IP only now and requires a compatible X1 box, which I have.

How I have troubleshooted:

1. Doesnt show up / manually entry of channels does not work on my compatible X1 cable box on my main tv

2. It does not show up as a channel on the Xfinity Stream app on Roku on my secondary tv's

3. When I attempt to watch the channel on Xfinity Stream via web browser on my computer, it shows up as a TV Go channel, but says I need to upgrade my package when I attempt to watch it

How I determined I should have this channel:

1. I have the Ultimate TV plan, which includes AXS TV, and AXS isint a stand alone premium channel, so there is nothing I can upgrade to

2. Under the channel list for my package on the Xfinity website, when I filter to channels I have, it shows up

3. Xfinity Chat Support told me I should have that channel

4. The AXS website shows the channel is available on Xfinity for my zip code

Chat support had no clue what the problem was (they have yet to actually solve a problem for me when I have reached out, its always a big long waste of time with cold transfers, starting over, and going around in circles with the reps patronizing me with promises of resolution, fake canned cheesy compliments that call center staff/technical support representatives are trained to use until I finally give up and disconnect). To be fair though, they offered to dispatch a technician out, but out of my own frustration and knowing that this isint a problem that is local to my X1 box or wiring, I declined. If I cannot access the channel via tv go, its a backend issue. Not equipment or wiring that an on site technician can fix, so I wasnt going to take a day off work over this. Maybe someone from Comcast sees this and can assist..... Maybe even just fix my problem remotely? That would be amazing, but based on my experiences with Xfinity over the last 5 months, I wont hold my breath.

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