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user_amt2vt
1st Topic

2 Messages

Wednesday, October 16th, 2024 3:12 AM

Unable to view DVR recorded shows

Twice in the last two weeks and at least one other time in the last few weeks I have recorded a show and then been unable to watch it.  I have used restart, system refresh and xfinity assistant with no change.  Why am I regularly and consistently unable to view shows I record?  Why should I keep paying you for a DVR I cannot rely on?  By the way, whenever I waste my time with xfinity assistant and it fails to resolve the problem (and it always fails to resolve the problem) it always ends by saying a a repair technician will contact me and a repair technician has Never contacted me, ever.

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Updated 

8 hours ago

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XfinityShawn

Official Employee

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1.1K Messages

2 months ago

 

user_amt2vt My team can help you with your DVR recording concerns today. Is this happening on a specific show or different ones? 

 

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user_amt2vt

2 Messages

It happens on different shows on different channels.

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2 months ago

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user_xx1j2s

3 Messages

3 days ago

Xfinity Shawn:  Most of my recorded videos have somehow disappeared.  A technician was here couple of days ago to fix a pixelation problem (it was fixed).  Recorded videos were there until today.  I was going to watch a video, only to find that only 4 videos remain.  All others are gone.  Can they be restored?

Thanks.

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XfinityMartyR

Official Employee

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1.6K Messages

 

user_xx1j2s Did you happen to check in the Recently Deleted section of your DVR settings? 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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user_xx1j2s

3 Messages

thanks for the reply Marty.  There is no recently deleted section.  I only have 4 recently recorded video showing.  All my other videos have totally disappeared.

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9 hours ago

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XfinityJamesC

Official Employee

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1.8K Messages

I can see how that would be frustrating, @user_xx1j2s. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

0

user_xx1j2s

3 Messages

OK thanks.  I'll do that.

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8 hours ago

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