unable to create playlist from DVR recordings

Issue with Xfinity “live” tv guide and “playlist” function.

 

I realize this is a long explanation but please read the entire text.  I have put substantial time and effort into trying to give you as much information as possible to resolve this annoying issue.

 

Please update the episode listings for Game Show Network on the “live” tv guide.  Without the specific listing (season and episode information) for each episode the DVR’s “playlist” feature cannot recognize individual episodes thus making it impossible to create playlists.  Note the episodes can still be played manually.  Creating playlists is the issue.

 

On the “live” tv guide listing, all other channels have season and episode numbers and specific episode descriptions, except Game Show Network.  This issue seems to be sporadic and / or dependent on the Game Show Network’s listing being updated.  This has been going on for at least the past year; sometimes specific listing, sometimes just generic.

 

For example, on June 29, 2025, the upcoming week’s (June 30 thru July 4) episode listings for Game Show Network were all generic with no season or episode numbers.  The next day, Monday morning June 30, 2025, the listings on the “live” tv guide for Game Show Network had updated to specific season and episode numbers / descriptions for June 30 thru July 3, including into late-night early morning (about 4 am) on July 4 (until the infomercials start).  Listings for July 4 (after the early morning infomercials) and on were still generic.

 

I have restarted and refreshed my Xfinity digital cable box numerous times which does not fix the issue.  I have “hard” rebooted the box by unplugging it and plugging it back in.  None of my efforts have any effect on this issue.

 

My experience suggests there is some issue surrounding the data Xfinity receives from Game Show Network or said data not being updated consistently.  If I go to Game Show Network’s own website, they have season / episode specific descriptions for each episode.

 

This is incredibly frustrating when trying to create playlists for my elderly, homebound mother who cannot always watch her favorite gameshows at the time they are shown.

 

I ask that you investigate and resolve this issue promptly.

 

Thanx