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Tuesday, January 23rd, 2024 9:56 PM

Closed

Unable to activate peacock premium

I have been trying since Jun 2023 since receiving the email saying since I am platinum I get peacock for free. I tried for well over a month trying to activate but seen no peacock banner. I also tried the link https://www.xfinity.com/activate-peacock  and get the message

We’re sorry, your account isn’t eligible for this Peacock offer

Official Employee

 • 

1.1K Messages

10 months ago

@Shellyhenik Our team can help you with your Peacock issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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